HSES™ Payment & Refund Policy

✅ HSES NEVER demands advance payment for standard services

Payment Collected ONLY After:

• ✅ Work completion to your satisfaction
• ✅ Quality inspection and testing completed
• ✅ Your final approval received
• ✅ Safety certification issued
• ✅ All documentation provided

Exceptions Requiring Advance:

• Projects exceeding ₹1,00,000 (30% material advance)
• Custom smart home systems (25% design fee)
• Corporate AMC plans (annual prepayment)
• Bulk material orders for large projects

💳 Digital Payments (Preferred & Secure):

• UPI: PhonePe, Google Pay, Paytm, BHIM
• Bank Transfer: NEFT, RTGS, IMPS
• Debit/Credit Cards: Via secure payment gateway (online bookings)
• Payment Apps: Mobikwik, Freecharge

💵 Cash Payments:

• Accepted with printed GST invoice
• Receipt provided immediately
• Maximum recommended: ₹50,000 per transaction
• Prefer ₹500 and below denominations

📄 Cheque Payments (Corporate/Business Only):

• Minimum amount: ₹10,000
• Post-dated cheques accepted for AMC plans
• Cheque bounce charges: ₹500 + bank penalties

⚠️ If Anyone Claiming to be HSES Asks for Restricted Information:

1. ⛔ DO NOT SHARE any sensitive details
2. 📞 Disconnect immediately
3. 📧 Report to: fraud@hses247help.com
4. ☎️ Call official number: +91 782-781-7295

All Quotations Include:

• ✅ Material Cost: Itemized with brand, quantity, unit price
• ✅ Labor Charges: Per-point or per-hour breakdown
• ✅ Transportation: Travel cost (if beyond 20km)
• ✅ GST @ 18%: CGST/SGST/IGST clearly mentioned
• ✅ Warranty Terms: Duration and coverage
• ❌ ZERO HIDDEN CHARGES GUARANTEE

Price Validity:

• Standard quotations: 15 days
• Large projects (₹50,000+): 30 days
• AMC proposals: 45 days
• Material price changes may affect validity (with proof)

GST Invoice Includes:

• ✅ HSES GSTIN (GST Identification Number)
• ✅ Customer name and address
• ✅ Invoice number and date
• ✅ Service description with HSN/SAC codes
• ✅ Taxable amount, GST rate, total GST
• ✅ Total amount payable
• ✅ Payment mode and transaction reference

Invoice Delivery:

• 📱 Immediate: Digital invoice via WhatsApp/Email (within 2 hours)
• 🖨️ On-Site: Printed invoice at service location
• 💳 Payment Receipt: Instant confirmation with transaction ID

Invoice Corrections:

• If error found, notify within 48 hours
• Revised invoice issued within 24 hours
• Original cancelled, new invoice generated

🏠 Residential Services:

Payment on same-day completion. No credit period. Full amount due immediately post-work.

🏢 Commercial Projects:

Below ₹50,000: Payment on completion. ₹50,000 - ₹2,00,000: 50% on completion, 50% within 7 days. Above ₹2,00,000: Milestone-based (30%-40%-30%).

🏭 Industrial/Infrastructure:

As per contract terms. Typically: 30% advance, 40% at 50% completion, 30% on final. Retention: 5-10% for 3-6 months (defect liability period).

📋 AMC Clients:

Annual payment in advance. Quarterly option available (with 5% premium). Auto-renewal notification 15 days before expiry.

Full Refund Eligibility

You Get 100% Refund When:
HSES fails to start work as agreed (without valid reason), Service cannot be delivered due to HSES internal issues, Major quality failure within 48 hours (HSES fault, verified), Fraud or misrepresentation by HSES (proven), Service significantly different from quotation.

Refund Timeline: 3-7 business days to original payment source.

Refund NOT Applicable When:

• Work completed as per agreement
• Technician reached your location (visiting charge applies)
• Customer changes mind after installation or during work
• Labor or service time already utilized
• Emergency visit charges (non-refundable once dispatched)
• Customer-provided material defective or incompatible
• Customer denies work after technician inspection
• Hidden wiring faults or structural issues increase cost, customer declines
• Unsafe environment, customer delays, or incorrect information provided
• Work cancelled after material procurement

⚠️ Visiting Charges: Always NON-REFUNDABLE (as per Article 5)

Partial Refunds (Case-by-Case):

Applicable When:
Lower-cost service opted after inspection, Partial work completed by mutual agreement, Material cost refunded (minus installed/used items), Shared responsibility situations.

Process:
Verification and documentation required, Mutual written agreement needed, Manager approval required, Processed within 7-15 business days.

All payments are verified through Transaction ID and timestamp, Bank/UPI confirmation receipt, Invoice matching and cross-verification, and Customer identity verification.

For Suspicious Claims:

• 🔍 Thorough investigation conducted
• 📸 Evidence reviewed (photos, logs, invoices, test reports)
• 📞 Customer contacted for clarification
• ⚖️ Legal action for proven fraudulent claims

Overpayment Refunds:

• Issued only after confirming details match paying user
• Requires transaction proof and ID verification
• Bank statement may be requested
• Processed within 5-7 business days after verification

A grace period of 7 days is provided from payment due date. On Day 3 & 6, a friendly reminder is sent via SMS/email.

After Grace Period:

• Day 8-15: Late payment fee of 2% per month applied
• Day 16-30: Final warning issued, legal notice prepared
• Day 31+: Legal action initiated, warranty immediately voided

Consequences of Non-Payment:

• ❌ Warranty voided with immediate effect
• ❌ Future services permanently denied
• ❌ Legal recovery proceedings initiated
• ❌ Credit rating impact (corporate clients)
• ❌ Blacklisted from HSES services
• ⚖️ Court case filed for recovery

⚠️ Before Initiating Chargeback:

STEP 1: Contact HSES Support First
📞 Phone: +91 782-781-7295
📧 Email: complaints@hses247help.com
⏰ Response within 24-48 hours

STEP 2: Fair Resolution Attempt
🤝 Evidence-based assessment
📸 Review of photos, logs, invoices, test reports
🎯 Transparent communication
✅ Win-win solution prioritized

We maintain complete proof of service. Unjustified chargebacks will be contested legally, and the customer may be permanently blacklisted.

If you dispute a bill, email payments@hses247help.com with your invoice number, dispute details, and supporting evidence. A discussion will be arranged within 48 hours to find a mutually acceptable resolution. Third-party audit available for amounts over ₹50,000.

Resolution Timeline: 3-7 business days for standard disputes.

HSES™ reserves the right to update this policy at any time. Major changes will be notified 15 days in advance via email. Minor updates posted on website. The latest version is always available at https://hses247help.com/payment-policy. Continued use of our services constitutes acceptance of any changes.

Hasan Smart Electrical Solutions (HSES™)

📞 Phone/WhatsApp: +91 782-781-7295
📧 General Email: hses247help@gmail.com
📧 Payment Queries: payments@hses247help.com
📧 Refund Requests: refunds@hses247help.com
📧 Fraud Reports: fraud@hses247help.com

🌐 Website: https://hses247help.com
📍 Address: Janakpuri, C-1, New Delhi – 110058, India

Official Social Media: @HSES247HELP (Instagram | Facebook | LinkedIn | Twitter/X | YouTube)

Support Availability:

• 📞 Phone Support: 24×7
• 📧 Email Response: Within 12-24 hours
• 🚨 Payment Issues: Priority response within 24 hours
• 💰 Refund Processing: 3-7 business days

By Making Payment to HSES, You Confirm:

• ✅ You have read and understood this payment policy
• ✅ You agree to all payment terms and conditions
• ✅ You accept the refund policy limitations
• ✅ You will use only official payment channels
• ✅ You understand visiting charges are non-refundable
• ✅ You accept the dispute resolution process
• ✅ You will contact HSES before initiating chargebacks

This Payment Policy Complies With:

• 📜 Indian Contract Act, 1872
• 💳 Payment and Settlement Systems Act, 2007
• 💰 Goods and Services Tax (GST) Act, 2017
• 🛡️ Consumer Protection Act, 2019
• 💻 Information Technology Act, 2000

Governing Law: Laws of India
Jurisdiction: Courts of Delhi, India