HSES™ Complete Terms of Service, Rules & Regulations

1.1 Legal Business Name

Hasan Smart Electrical Solutions (HSES™)

1.2 Government Registration & Compliance

• UDYAM Registration Number: UDYAM-DL-10-0098630
• Registration Status: Active & Verified
• Business Category: MSME Registered Enterprise
• Registration Authority: Ministry of Micro, Small & Medium Enterprises (MSME), Government of India

1.3 Business Classification

• Professional electrical services provider
• Quality-focused, limited client engagement model
• Not a mass-service or budget contractor
• Safety and compliance-first approach

1.4 Registered Office

• Address: Janakpuri, C-1, New Delhi – 110058, India
• Service Regions: Delhi NCR (Primary), Pan-India (Projects)
• Founded: 2012
• Founder: MD Zafeer Hasan (Yazdaan)

2.1 Primary Contact Information

• 📞 Phone (Primary): +91 782-781-7295
• 💬 WhatsApp Business: +91 782-781-7295
• 📧 Email (General): hses247help@gmail.com
• 🌐 Official Website: https://hses247help.com

2.2 Official Social Media Profiles

• 📷 Instagram: @HSES247HELP | https://instagram.com/hses_247_help
• 📘 Facebook: /hses247help | https://facebook.com/hses247help
• 🔗 LinkedIn: /in/yazdaanhses | https://linkedin.com/in/yazdaanhses
• 🐦 **Twitter/X:** @HSES247HELP | https://x.com/HSES247HELP
• 📺 **YouTube:** @hses247help | https://youtube.com/@hses247help

2.3 Customer Support Availability

• General Inquiries: 24×7 via WhatsApp
• Phone Support: 9:00 AM - 9:00 PM (7 days/week)
• Email Response Time: 12-24 hours
• Emergency Support (Registered Clients): 24×7×365

2.4 Warning Against Fraud

⚠️ Official Communication Only From:

• Verified phone: +91 782-781-7295
• Email domain: @hses247help.com
• Verified social media (blue tick where available)

❌ Beware of Impersonators:

• Never calls from unknown numbers requesting advance payment
• Never asks for OTP, UPI PIN, banking passwords
• Report suspicious communications: fraud@hses247help.com

3.1 Professional Standards Compliance

• Indian Standards (IS): Bureau of Indian Standards electrical codes
• International Electrotechnical Commission (IEC): Global safety standards
• Central Electricity Authority (CEA): National electrical regulations
• National Building Code (NBC): Electrical safety and installation norms
• Indian Electricity Act, 2003: Legal compliance

3.2 Quality Assurance Processes

1. Pre-Installation Assessment: Load calculation, system evaluation, safety hazard ID
2. During Installation: Step-by-step checks, proper earthing, testing
3. Post-Installation: Complete system testing, safety certification, documentation

3.3 Prohibited Services

HSES strictly does NOT provide:

• ❌ Illegal connections or meter tampering
• ❌ Bypassing electricity meters
• ❌ Temporary or "jugaad" solutions
• ❌ Unsafe installations to reduce costs
• ❌ Non-compliant wiring methods

3.4 Service Refusal Rights

HSES reserves absolute right to refuse service that:

• Violates safety standards or Indian law
• Puts technicians/property at risk
• Compromises professional ethics
• Lacks proper authorization

3.5 Certified Technicians

• All ITI-certified or equivalent
• Minimum 5 years field experience
• Regular safety training
• Background verification completed
• Licensed for high-voltage work

3.6 Work Documentation

Every project includes:

• Detailed work completion report
• Material used list with specifications
• Safety test certificates
• Circuit diagrams (new installations)
• Warranty certificate

4.1 Approved Brands & ISI-Certified Materials

Switches, Sockets & Accessories:

• Havells, Anchor, Legrand, Schneider Electric, GM Modular
• All ISI marked (IS 3854)
• Minimum IP20 rating indoor, IP44+ outdoor

Cables & Wires:

• Polycab, Havells, KEI, Finolex, RR Kabel
• FR/FRLS grade (Flame Retardant Low Smoke)
• Certified per IS 694 and IS 1554

MCBs, RCCBs & Distribution Boards:

• Schneider Electric, Siemens, Havells, Legrand, ABB
• Type B, C, or D MCBs per load
• RCCBs with 30mA sensitivity
• Metal DBs with proper IP rating

Lighting:

• Philips, Crompton, Syska, Wipro, Bajaj
• LED technology preferred
• CRI 80+ for residential
• 2-5 year manufacturer warranty

4.2 Material Quality Standards

• Authenticity: 100% genuine from authorized dealers
• Certification: ISI/BIS marked mandatory
• Warranty: All materials carry manufacturer warranty
• Traceability: Purchase invoices and batch numbers recorded

4.3 Customer-Provided Materials Policy

Pre-Approval Mandatory:

• Submit material details before purchase
• HSES technical team reviews specs
• Approval/rejection within 24 hours

Quality Inspection:

• All materials inspected on-site
• Authenticity verification (ISI mark, hologram)
• Physical damage assessment
• Specification matching

HSES Reserves Right to Reject:

• Duplicate, counterfeit, substandard materials
• Used or refurbished products
• Materials without ISI/BIS certification
• Items incompatible with system design

Zero Liability Clause:

• HSES not liable for failures of customer materials
• Installation warranty VOID if unapproved materials used
• Troubleshooting charges applicable for such failures

4.4 Material Bill of Quantities (BOQ)

Every quotation includes:

• Item description and brand
• Quantity required
• Unit price and total cost
• HSN/SAC code for GST
• Manufacturer warranty terms

4.5 Unused Material Policy

• Unused sealed materials can be returned within 7 days
• Refund = Material cost minus 10% restocking fee
• Opened materials cannot be returned
• Customer may retain at purchase price

5.1 Mandatory Site Inspection Policy

• All service requests require pre-work site inspection
• No quotation without physical assessment
• Inspection includes: load analysis, system review, safety check, feasibility assessment

5.2 Visiting Charge Structure (Non-Refundable)

5.3 Why Visiting Charges Are Mandatory

• ✅ Filters non-serious inquiries
• ✅ Covers travel, assessment, quotation prep
• ✅ Ensures commitment from both sides
• ✅ Values professional time

5.4 Visiting Charge Waiver

• Work orders exceeding ₹15,000 (first-time)
• Work orders exceeding ₹8,000 (repeat clients)
• AMC subscribers
• Corporate clients with agreements

5.5 Non-Refundable Policy

Strictly non-refundable in ALL scenarios:

• ❌ Customer decides not to proceed
• ❌ Quotation exceeds budget
• ❌ Work deemed infeasible
• ❌ Customer unavailable (no-show penalty)

5.6 Inspection Deliverables

1. Technical Assessment Report
2. Detailed Quotation (itemized)
3. Timeline estimate
4. Warranty terms

6.1 Advance Booking Requirements

• Minor Repairs (1-2 points): 24 hours
• Standard Installations: 48-72 hours
• Complete Rewiring: 5-7 days
• Smart Home: 3-5 days

6.2 Booking Confirmation Process

1. Initial Contact
2. Site Visit Scheduled (24-48 hours)
3. Inspection Conducted
4. Quotation Provided (2-4 hours after)
5. Work Scheduled upon approval
6. Execution and completion
7. Payment and closure

6.3 Time Slot Availability

• Morning: 9:00 AM - 1:00 PM
• Afternoon: 2:00 PM - 6:00 PM
• Evening: 6:00 PM - 9:00 PM (+15% labor)
• Night (Emergency): 9:00 PM - 8:00 AM (+50-100%)

6.4 Cancellation & Rescheduling Policy

Rescheduling:

• First: Free (12+ hours notice)
• Second: ₹200 fee
• Third: ₹500 fee + lower priority
• More than 3: Booking cancelled

6.5 Emergency Booking Protocol

Available for:

• Existing customers
• Emergency plan subscribers (₹2,999/year)
• AMC holders
• Critical infrastructure

Response Time:

• Priority 1 (Life-threatening): 1-2 hours
• Priority 2 (Property risk): 2-4 hours
• Priority 3 (Critical): 4-6 hours

Emergency Charges:

• Base: 1.5x standard
• Night (10 PM-6 AM): 2x
• Sundays/Holidays: 1.8x

7.1 Zero Advance Payment Commitment

✅ Payment ONLY After:

• Work completion to satisfaction
• Quality inspection done
• Testing completed
• Customer approval received

Exceptions (Advance Required):

• Projects >₹1,00,000 (30% material)
• Custom smart home (25% design)
• Corporate AMC (annual prepay)

7.2 Accepted Payment Methods

• UPI: PhonePe, Google Pay, Paytm, BHIM
• Bank Transfer: NEFT, RTGS, IMPS
• Cards: Debit/Credit (online only)
• Cash: With GST invoice (max ₹50,000)
• Cheque: Corporate only (₹10,000+)

7.3 Security Warning

• ❌ NEVER Asked: OTP, UPI PIN, Card CVV, Net Banking Password, Aadhaar (small jobs)
• ✅ Legitimately Required: Name, phone, address, work details

7.4 Transparent Pricing

All quotations include:

• Itemized material cost
• Labor charges breakdown
• Transportation (if >20km)
• GST @ 18%
• Warranty terms
• NO HIDDEN CHARGES

7.5 Price Validity

• Standard: 15 days
• Large projects (₹50,000+): 30 days
• AMC proposals: 45 days

7.6 Billing & Invoice

GST invoice includes: HSES GSTIN, Customer details, Service description, HSN/SAC codes, Tax breakdown, Total amount, Payment mode. Delivery: Physical on-site + Digital within 2 hours.

7.7 Payment Terms by Type

• Residential: On completion
• Commercial (₹50k-₹2L): 50% completion, 50% within 7 days
• Commercial (>₹2L): 30-40-30% milestones
• Industrial: As per contract
• AMC: Annual advance

7.8 Payment Default

Grace Period: 7 days

• Day 8-15: Late fee 2%/month
• Day 16-30: Final warning
• Day 31+: Legal action, warranty voided

8.1 Expected Professional Behavior

• ✅ Respectful communication
• ✅ Safe working environment
• ✅ Timely availability
• ✅ Prompt decisions
• ✅ Honest disclosure
• ✅ Cooperation during work

8.2 Zero Tolerance Policy

HSES has ZERO tolerance for:

• ❌ Verbal abuse, threats, intimidation
• ❌ Physical aggression
• ❌ Sexual harassment
• ❌ Demands for illegal work
• ❌ Payment disputes (bad faith)
• ❌ Substance abuse on premises
• ❌ False complaints/defamation
• ❌ Unauthorized recording

8.3 Consequences

• 🟨 First Offense: Written warning
• 🟧 Second Offense: Work stoppage, 90-day suspension
• 🟥 Serious/Third: Permanent ban, legal action

Immediate Ban for: Physical assault, Sexual harassment, Criminal threats, Severe abuse.

8.4 Technician Rights

• ✅ Safe work environment
• ✅ Respectful treatment
• ✅ Refuse unsafe/illegal work
• ✅ Company legal support

8.5 Customer Responsibilities

Before: Clear work area, inform family, arrange parking
During: Unobstructed access, prompt approvals, avoid micromanaging
After: Inspect thoroughly, provide feedback, make payment

8.6 Photography Policy

• Technicians may photograph for documentation
• Customer recording requires consent
• Mutual privacy respect

8.7 Complaint Against Technician

If genuine concerns:

1. Communicate to technician
2. Call helpline: +91 782-781-7295
3. Email: complaints@hses247help.com
4. Investigation within 48 hours
5. Action based on findings

9.1 Primary Service Coverage (Direct Team)

Delhi: Complete coverage (all zones)
NCR: Noida, Greater Noida, Gurgaon, Ghaziabad, Faridabad
Availability: 24×7 emergency support

9.2 Extended Service (Partner Network)

Pan-India for projects >₹50,000
Major metros through verified partners
Response: 24-72 hours

9.3 Travel Charges

9.4 Operational Hours

• Mon-Sat: 9 AM - 8 PM
• Sunday: 10 AM - 6 PM (limited)
• Holidays: Emergency only
• 24×7: Registered clients only

9.5 Service Denial Scenarios

HSES may be unable to serve:

• Restricted access areas
• Unauthorized construction
• Unsafe structures
• Legal dispute properties
• Previously blacklisted customers

10.1 Workmanship Warranty

• New Installations: 12 months
• Repairs: 6 months
• AMC Clients: Lifetime support
• Smart Home: 24 months

10.2 Material Warranty

As per manufacturer (1-25 years). HSES facilitates all claims.

10.3 Warranty Void Conditions

• ❌ Unauthorized modifications
• ❌ Customer tampering
• ❌ Improper usage/overloading
• ❌ Unapproved customer materials
• ❌ Natural disasters
• ❌ Lack of maintenance

10.4 Warranty Claim Process

1. Contact HSES with invoice number
2. Remote diagnosis attempted
3. Site visit scheduled (24-48 hours)
4. Issue resolved/replaced
5. Follow-up after 7 days

10.5 After-Sales Support

Free: Phone guidance, email support, tips.
Chargeable: Site visits outside warranty, repairs, upgrades.

Discounts for Existing Clients: 10% on visiting charges, 15% on labor (repeat), 20% for AMC enrollment.

10.6 AMC Plans

• Basic (₹2,999/year): 2 visits, 20% discount
• Premium (₹5,999/year): 4 visits, 30% discount, 24×7 support
• Platinum (₹9,999/year): 6 visits, 40% discount, dedicated technician

10.7 Extended Warranty

• 1→2 years: ₹999
• 1→3 years: ₹1,799
• Comprehensive (2 year): 8% of project
• Must purchase within 30 days

11.1 HSES Safety Commitment

• ✅ Zero Accident Policy
• ✅ IS/IEC/CEA compliance
• ✅ Continuous training
• ✅ Quality equipment
• ✅ Risk assessment

11.2 Technician Safety Equipment

• Insulated gloves (voltage-rated)
• Safety helmet, goggles, vest
• Safety shoes with steel toe
• Insulated tools (1000V)
• Voltage tester, multimeter

11.3 Standard Safety Procedures

Before: Power isolated, LOTO, voltage testing, earthing verified
During: PPE usage, no live work, fire extinguisher ready
After: Insulation test, earth test, polarity check, load test, certification

11.4 Customer Safety Responsibilities

Before: Inform about electrical history, secure valuables, pets away
During: Don't touch points, don't use water, keep area clear
After: Follow safety instructions, understand limits, report issues

11.5 Emergency Response

Electrical Shock: Power off, call ambulance (102), first aid
Fire: Disconnect power, use Class C extinguisher, call 101
Emergency Contact: HSES +91 782-781-7295

11.6 Insurance Coverage

• Professional Indemnity: ₹10L per incident
• Public Liability: ₹50L aggregate
• Workmen Compensation: As per Act

11.7 Limitation of Liability

HSES NOT LIABLE for:

• ❌ Pre-existing conditions
• ❌ Force majeure events
• ❌ Power grid issues
• ❌ Customer actions
• ❌ Third-party damage
• ❌ Normal wear & tear
• ❌ Consequential damages

Maximum Liability: Invoice value of specific service.

11.8 Safety Certification

Upon completion, customer receives:

• Safety test certificate
• Installation certificate
• User safety manual
• Maintenance schedule

12.1 Commitment

HSES protects customer privacy per: IT Act, 2000, IT Rules, 2011, Consumer Protection Act, 2019.

12.2 Information Collected

Personal: Name, phone, email, address
Technical: Property details, load data, site photos
Transactional: Payment details, invoices
Automatic: IP address, cookies, device info
NOT Collected: Financial passwords, biometric data, sensitive personal data

12.3 Purpose of Data Usage

✅ Service delivery and coordination
✅ Invoicing and billing
✅ Warranty and support
✅ Legal compliance
✅ Business improvement
❌ NOT sold to third parties
❌ NOT for spam

12.4 Data Storage & Security

Encrypted cloud servers (AWS/Google), AES-256 encryption, Firewall protected, SSL/TLS certificates, Role-based access, Regular backups.

12.5 Data Retention

Active clients: 7 years
Inactive (5 years): Anonymized
Financial records: 7 years (tax law)
Communications: 2 years

12.6 Data Sharing (Limited)

Only with: Payment gateways (transactions), Government (legally mandated), Insurance (claims). NOT with: Marketers, advertisers, data brokers.

12.7 Your Data Rights

✅ Access your data
✅ Request corrections
✅ Request deletion (subject to legal requirements)
✅ Data portability
✅ Restrict processing
✅ Withdraw consent

Contact: privacy@hses247help.com, Response: 7-15 business days.

12.8 Security Breach Protocol

In case of breach: Affected users notified within 72 hours, Immediate corrective action, Authorities informed, Compensation considered.

12.9 Cookies

Essential: Always active
Functional: Optional
Analytics: Optional (anonymized)
No advertising cookies

12.10 Changes to Privacy Policy

Major: 15 days advance notice
Minor: Posted immediately
Latest: hses247help.com/privacy-policy
Continued use = acceptance

13.1 Understanding Cookies

What Are Cookies?

Cookies are small text files placed on your computer or mobile device when you visit our website. They help us provide you with a better user experience.

13.2 Types of Cookies We Use

Session Cookies (Temporary):

• Expire when you close browser
• Used for: Login sessions, form data
• Essential for website functionality

Persistent Cookies (Stored):

• Remain until expiry date or manual deletion
• Used for: Remember preferences, analytics
• Duration: 30 days to 2 years

First-Party Cookies:

• Set by HSES website directly
• Used for site functionality and analytics

Third-Party Cookies:

• Set by external services (Google Analytics, Maps)
• Used for analytics and location services

13.3 Cookie Categories

Strictly Necessary (Always Active):

• Security and authentication
• Load balancing
• Form submission
• Cannot be disabled without breaking site

Performance Cookies (Optional):

• Google Analytics
• Page load times
• Error tracking
• Helps improve site performance

Functionality Cookies (Optional):

• Remember location preference
• Language selection
• Display preferences

13.4 Managing Your Cookie Preferences

Through Our Website:

• Cookie consent banner on first visit
• Accept all / Reject non-essential
• Customize preferences

Through Your Browser:

• Chrome: Settings > Privacy > Cookies
• Firefox: Options > Privacy > Cookies
• Safari: Preferences > Privacy > Cookies
• Edge: Settings > Privacy > Cookies

13.5 Do Not Track (DNT)

• We respect DNT browser settings
• Analytics disabled if DNT enabled

14.1 HSES Trademarks & Branding

Protected Intellectual Property:

Registered Trademarks:

• ™️ HSES™ (Hasan Smart Electrical Solutions)
• ™️ HSES Connect™ (Platform name)
• 📸 Company Logo: Red H, Yellow S on black background
• 🏷️ Tagline: "Powering Trust Since 2012 ⚡"

14.2 Copyright Protection

Copyrighted Materials:

• ©️ Website Content: All text, images, graphics
• ©️ Marketing Materials: Brochures, flyers, social media posts
• ©️ Technical Documents: Installation guides, safety manuals

Copyright Notice: © 2012–2025 Hasan Smart Electrical Solutions (HSES™). All Rights Reserved.

14.4 License Grant to Customers

Limited License:

Customers are granted a non-exclusive, non-transferable license to:

• ✅ Use invoices, warranty certificates for personal records
• ✅ Share testimonials and reviews publicly

Restrictions:

• ❌ Cannot modify HSES documents/certificates
• ❌ Cannot use for commercial purposes

14.5 Customer Content (Reviews, Photos)

When you share content, you grant HSES a non-exclusive license to use it for marketing, with attribution. You can request removal at any time.

15.1 Acceptable Use Policy

Permitted Uses:

• ✅ Browse services and information
• ✅ Request quotations and book services
• ✅ Contact customer support

15.2 Prohibited Actions

Users are strictly prohibited from:

Content Theft & Misuse:

• ❌ Copying Website Content
• ❌ Scraping/Crawling

Brand Impersonation:

• ❌ Fake Websites
• ❌ Social Media Impersonation

Technical Attacks:

• ❌ Hacking
• ❌ DDoS Attacks

Misuse of Services:

• ❌ False Bookings
• ❌ Spam

15.3 Consequences of Prohibited Actions

Immediate Actions:

• 🚫 Account Suspension
• ⛔ Service Denial
• 🔒 IP Ban

Legal Actions:

• ⚖️ Cease & Desist Notice
• 👮 Police Complaint (FIR) for fraud/hacking

16.10 Refund Policy (Dispute-Related)

Full Refund Eligibility:

• Fraud or misrepresentation by HSES (proven)
• Service not as described in quotation (significant deviation)

Partial Refund Scenarios:

• Work partially completed as per mutual agreement
• Material cost refunded (minus used/installed materials)

No Refund Situations:

• Visiting/inspection charges (always non-refundable)
• Customer cancellation after work commencement
• Issues arising from customer-provided materials

Refund Processing:

Timeline: 7-15 business days after resolution agreement. Method: Same as original payment.

16.11 Compensation Beyond Refund

In exceptional cases of significant HSES error, compensation may be offered (e.g., discount vouchers, free services, extended warranty).

16.12 Customer Responsibilities During Dispute

• ✅ Provide accurate and complete information
• ✅ Allow HSES to inspect and assess issue
• ✅ Communicate respectfully

16.13 Complaint Tracking & Transparency

Every complaint receives a Unique Complaint ID for tracking, email confirmation, status updates, and resolution documentation.

16.14 Learning & Improvement

HSES uses complaints for service quality improvement, technician training, and process optimization.

17.1 Definition of Force Majeure

"Force Majeure" refers to unforeseeable circumstances beyond the reasonable control of HSES that prevent or delay the performance of contractual obligations.

17.2 Events Constituting Force Majeure

• Natural Disasters (floods, earthquakes, cyclones)
• Government Actions (lockdowns, curfews, restrictions)
• Civil & Political Events (riots, war, terrorist attacks)
• Infrastructure & Utility Failures (prolonged power grid collapse)
• Pandemics & Health Emergencies

17.3 Force Majeure Protocol

HSES will provide immediate notification (within 24-48 hours) to all affected customers, attempt to mitigate impact, and maintain communication channels. Project timelines will be automatically extended.

17.4 Customer Rights During Force Majeure

• ✅ Cancel Booking (Full Refund if work not started)
• ✅ Defer Project to a later date

17.7 Resumption of Services

When the event ends, HSES will announce resumption, contact affected customers, and prioritize rescheduling.

18.1 Right to Modify

HSES reserves the absolute right to amend, modify, or revise these Terms of Service at any time to comply with legal requirements, improve service, or adapt to market conditions.

18.2 Notification of Changes

Major policy changes will be communicated via email and website banner 15 days in advance. Minor updates are effective immediately upon publication on the website.

18.3 Customer Acceptance

Continued use of HSES services after the effective date of any changes constitutes acceptance of the new terms.

18.4 Version Control

Each policy update will have a new version number and effective date. Previous versions are archived and available upon request.

19.1 Governing Law

All agreements and disputes are governed by the laws of India, including the Indian Contract Act, 1872, and the Consumer Protection Act, 2019.

19.2 Jurisdiction

All legal proceedings shall be subject to the exclusive jurisdiction of the Courts of Delhi, India. By using our services, customers consent to this jurisdiction.

19.3 Limitation of Actions

Legal claims must be filed within the statutory limitation period (e.g., 2 years for consumer disputes, 3 years for contract breach) from the date the cause of action arises.

20.1 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall remain in full force and effect.

21.1 Acknowledgment

By booking a service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service in their entirety.

21.2 Consent for Minors

Services must be booked by an individual aged 18 or over. A parent or legal guardian must provide consent for any work performed in a location where minors are present.

21.3 Renewal of Consent

Each new service booking constitutes a renewal of your consent to the latest version of these Terms.

22.1 General Inquiries

• Phone/WhatsApp: +91 782-781-7295
• Email: hses247help@gmail.com

22.2 Department-Specific Contacts

• Complaints: complaints@hses247help.com
• Privacy: privacy@hses247help.com
• Legal: legal@hses247help.com

23.1 Comprehensive Agreement

This Document Constitutes: the complete and entire agreement between Hasan Smart Electrical Solutions (HSES™) and the Customer. It supersedes all prior communications, oral or written and is a binding contract upon acceptance and service engagement.

23.2 Entire Agreement Clause

This Document Supersedes: All prior verbal discussions or promises, previous brochures or marketing materials (if conflicting), WhatsApp/email conversations (if conflicting with written terms), technician verbal assurances (unless documented in quotation), and any other documentation not referenced herein. Only Binding Commitments: This Terms of Service document, signed quotations and work orders, invoices and payment receipts, warranty certificates, and written amendments (signed by authorized HSES representative).

23.3 No Verbal Modifications

Terms Cannot Be Modified By: Verbal promises by technicians, social media comments or messages, casual conversations, or third-party representations. Valid Modifications Only By: Written amendment signed by HSES authorized representative, updated policy posted on website (as per Article 18), formal email from official HSES email domain, or signed supplementary agreements.

23.4 Customer Acknowledgment Statement

By booking HSES services, you acknowledge and confirm that: I have read and understood all 23 articles of this comprehensive Terms of Service, Rules & Regulations, and Privacy Policy document, the nature and scope of services provided by HSES, my rights, obligations, and responsibilities as a customer, and HSES's rights, obligations, and limitations of liability. I agree to comply with all terms outlined in this document, payment terms and pricing policy, client conduct and professional environment standards, warranty terms and conditions, and dispute resolution procedures. I accept the limitations of liability as stated herein (Article 11), the visiting charges policy (non-refundable) (Article 5), the force majeure provisions (Article 17), governing law (Indian law) and jurisdiction (Delhi courts) (Article 19), and privacy policy and data collection practices (Article 12). I will use HSES services in a lawful and responsible manner, with respect and professionalism toward technicians and staff, in compliance with all applicable laws and regulations, and without violating intellectual property rights or prohibited actions. I understand that HSES reserves the right to refuse service as per Article 3, has a zero tolerance policy for abuse, harassment, or illegal demands (Article 8), a permanent ban is possible for serious violations, and legal action may be taken for prohibited conduct. I consent to collection and processing of my personal data (Article 12), communication via phone, email, SMS, WhatsApp for service-related purposes, photography of work site for documentation (with permission), and use of testimonials and reviews for marketing (with attribution control). I acknowledge this document is available in English (official) and Hindi (for convenience), I have had opportunity to ask questions and seek clarifications, I have had sufficient time to review the terms before accepting, and no pressure or coercion has been applied to obtain my consent.

23.5 Binding Effect

This Agreement is Binding Upon: Customer (individual or organization), HSES (company and authorized representatives), customer's successors and assigns (where applicable), and HSES's successors and assigns (in case of business transfer). Survival of Terms: Even after service completion, certain terms survive, including intellectual property provisions (indefinite), privacy and confidentiality obligations (7 years minimum), limitation of liability (indefinite), dispute resolution procedures (for all time periods covered), and warranty terms (for specified warranty period).

23.6 Amendment and Assignment

Customer Cannot: Assign this agreement to third parties without HSES consent, transfer rights or obligations, or modify terms unilaterally. HSES May: Assign agreement in case of business sale/merger (with customer notification), subcontract work to qualified technicians (under HSES supervision), or amend terms as per Article 18 (with notification).

23.7 Waiver

No Waiver of Rights: HSES's failure to enforce any provision doesn't constitute waiver, a one-time exception doesn't create precedent, and all rights are reserved unless explicitly waived in writing. For example, if HSES waives a visiting charge once, it doesn't mean automatic waiver in the future. If a deadline is extended once, it doesn't mean deadlines are not enforceable. Each situation is evaluated independently.

23.8 Force and Effect

Effective Date: This version (v3.0) is effective from January 1, 2025, and applies to all services booked on or after this date. Previous versions apply to services booked before this date until completion. Continuing Obligations: Customers with ongoing services transition to new terms. A grace period of 15 days is provided for understanding new terms, and objections must be raised within this period.

23.9 Legal Validity

This Document Has Been: Prepared in compliance with Indian laws, reviewed for legal accuracy and fairness, drafted to protect both customer and HSES interests, and structured for clarity and transparency. Legal Advice: HSES recommends customers seek independent legal advice if uncertain. No attorney-client relationship is created by this document, and customers are encouraged to ask questions before acceptance.

23.10 Contact for Document Clarification

Questions About This Document: Email legal@hses247help.com or call +91 782-781-7295 with the subject "Terms Clarification - [Specific Article/Topic]". Response within 5-7 business days. A paper copy is available upon request via email to documents@hses247help.com.

23.11 Digital Acceptance

Electronic Acceptance is Valid: Clicking "I Accept", replying to an email to confirm, proceeding with a booking after viewing terms, payment for services, and digital signatures on quotations are all valid forms of acceptance. Legal Equivalence: Electronic acceptance has the same legal validity as a written signature, as per the Information Technology Act, 2000. Digital records are maintained securely.

23.12 Final Statement

HSES™ Commitment: We commit to providing safe, reliable, and professional electrical services, treating every customer with respect, honesty, and integrity, operating with complete transparency, protecting customer data and privacy, complying with all applicable laws, honoring our commitments and warranties, continuously improving our services, and building long-term relationships based on trust. Customer Commitment: By accepting these terms, you commit to engaging with HSES professionally and respectfully, honoring payment obligations, providing accurate information, complying with all terms, treating technicians and staff with dignity, respecting scheduled appointments, communicating openly, and providing constructive feedback.